Cademí support: how we help digital product creators

No matter how good the service you signed up for is, it is inevitable: every now and then you will need help. It could be something you are struggling with, a technical problem or an adjustment you need, for example. And for digital creators, this is even more likely. Maybe in the final stretch of a launch, right as the cart opens, or at other times. The fact is that at some point you will need support.

So imagine having only an FAQ or an automated chat to rely on in that situation. A nightmare that will not happen if you choose Cademí. Because here, we make sure the whole process is handled by real people.

How Cademí support works

From the moment you buy, our team of specialists is available to explain things, answer questions and clear up any doubts. And that remains the standard once you bring your member area to Cademí.

In fact, as soon as you sign up you will receive the link to the Help Center, where you will find a detailed step-by-step guide for each stage you will go through. From customizing the platform to migrating students.

On top of that, meetings will be scheduled to help you:

• Define the best strategy for structuring your content;
• Customize the whole platform and structure your storefront;
• Set up product entry and locked offers;
• Walk through all the features and how to use them strategically;
• Walk through access and student management
• Assess what can be improved in the visual and strategic design of your offers;
• Import students in bulk.

+ User support: why your digital product should have it

Because the system is intuitive, in some cases not every meeting is needed. But by default there are four sessions to get the digital product running perfectly and the creator fully integrated into the new system.

Can I contact Cademí?

Besides the meetings, you can count on the Cademí team of specialists at any time. This happens through an exclusive WhatsApp group with the people in charge of your account.

In this group, our specialists also send suggestions for strategies and new frameworks whenever they spot good opportunities for your business.

I bought a course hosted on Cademí and want a refund

If you bought a digital product and accessed it through Cademí, it is important to understand that we are only the platform where the material is hosted. This means we are not responsible for the payment or the content itself.

That is why we cannot issue chargebacks or refunds to students.

In cases like this, we recommend contacting the support team of the course you bought directly. But if you get no response, you can file a complaint through our Help Center. Just choose the option “I want a refund for a product” and fill in all the information.

The Cademí support team will understand your case, identify the course and help you get in touch with the people responsible for it.